Help Center

FAQ

2. Will the delivery be tried again if I'm not able to collect my order the first time?

Couriers make sure that the delivery is re-attempted the next working day if you can't collect your order the first time.

6.Which products are not eligible for returns?

The following table contains a list of products that are not eligible for returns as per the seller’s Returns Policy:

Category

Products that can’t be returned

Auto Accessories

Additives, Air Fresheners, Brighteners, Cleaners, Bike/Car Stickers, Degreasers, Dent/Scratch Removers, Filler Putty, Headlight Vinyl Films, Liquid Solutions, Lubricants, Polish, Power Steering Fluids, Sealants, Oils and Wax

Automobiles

Cars, Mopeds, Motorcycles and Scooters

Bath and Spa

Bath Bubble/Salt/Sponge/Wash, Body Wash, Loofahs, Scrubs, Shampoos and Soaps

Baby Care

Bottle Nipples, Breast Nipple Care, Breast Pumps, Diapers, Ear Syringes, Nappy, Wet Reminder, Wipes and Wipe Warmers

Cleaning Gels, Detergents, Detergent Pods, Fabric Wash Products, Surface Cleaners, Stain Removers and Washing Bars/Powder

Computer Accessories

Blank/Educational Media, CDs/DVDs, Ink Toners, Music, Movies and Software

Food and Nutrition

Canned Food, Condiments, Drinks, Fruits, Health Supplements, Meat, Seafood, Syrups, Vegetables and other Edible Products

Fashion

Baby Dolls, Clothing Freebies, Lingerie Wash-bags, Shapewear, Socks, Stockings and Swimsuits

Footwear Accessories

Oils, Glue, Grease, Socks, Shoe Deodorants/Polish Creams/Sprays and Wax

Gardening Products

Plant Saplings, Plant Seeds and Soil Manure

Health Care

Antiseptic, Band Aid, Body Pain Relief, Eye Drops, First Aid Tape, Glucometer Lancet/Strip, Healthcare Devices and Kits, Medical Dressing/Gloves and pH Test Strip

Home Products

Cannula, Contact Lens, e-Hookah, Fake Moustache, Female Urination Devices, Menstrual Cups, Needles, Panty Liners, Shaving Products, Smoking Patch, Straws, Sweat Pads, Tampons, Teeth Whitening Products/Wipes, Tissues, Toilet Tissue Aid, Toilet Rolls and Women Intimate Care

Innerwear

Bra Accessories, Briefs, Boxers, Lingerie Sets, Panty, Garter, Trunks and Vests

Jewellery

Coins

Music Instrument Accessories

Mouthpiece Cap/Pad/Set, Oils and Polish

Party Supplies

Balloons, Candles, Cut-outs, Decoration articles and Whistles

Festive Supplies

Hookah Charcoal/Flavor/Mouth-tip, Incense Sticks and Holi/Rangoli Color

Personal Care

Conditioners, Creams, Deodorants, Electric Ear Cleaners, Eyebrow/Eyelash/Hair Styling Products, Eye Mask, Face Wash, Face Care/Fairness Products, Fragrance, Fresheners, Gels, Hair Care, Kajal, Lens Solution, Lip Plumper/Stain, Blackhead/Makeup/Nail Paint Removers, Mascara, Mehendi, Nail Sanding Pad, Oils, Oral Hygiene Products, Perfumes, Hand/Toothbrush Sanitizers, Serums, Talc, Sunscreen, Tanning Liquid, Tattoo, Toners and Wigs

Pet Supplies

Aquarium Consumables, Hair Styling, Health Care/Medicinal Products, Horse Girth/Grooming Kit/Braid Tail Bag/Hay/Liniment/Poultice, Inhaler Masks, Litter Box Enclosures, Litter Scoops, Pet Chew, Pet Food/Treat, Pet Pad, Pet Hygiene/Personal Care Products, Poultice, Tail Wraps, Waste Bags and Water Troughs

Sexual Wellness

Condoms, Fertility Kit/Supplement, Lubricants, Pregnancy Kits, Sexual Massagers, Sexual/Pleasure Enhancement Products and Vaginal Dilators

Are the products sold on Easy Kart India genuine, or are they local or duplicate parts?

All products are sourced directly from authorized distributors or brands and sold with the original manufacturer packaging, invoice, and warranty card. We do not sell unbranded or duplicate components.

Do you sell genuine branded accessories?

Yes. Our accessories, including mice, keyboards, cables, chargers, pen drives, and headphones, are genuine and sourced from authorized brand distributors such as HP, Dell, Logitech, SanDisk, Kingston, Zebronics, and more.

Are refurbished laptops tested before delivery?

Yes. Every refurbished laptop goes through a multi-point quality check for battery health, screen, keyboard, ports, hard disk or SSD, RAM, and overall performance before it is approved for sale.

Do refurbished laptops come with a warranty?

Yes. Refurbished and renewed laptops or desktops come with a service warranty for hardware coverage. The exact warranty period, typically 3 to 12 months depending on the model, is mentioned on the product page.

How long does shipping take?

Orders within Lucknow are typically delivered in 1 to 2 business days. Pan-India shipping usually takes 3 to 7 business days depending on your location and courier serviceability. Delivery estimates are shown at checkout based on your pincode.

Do you provide home delivery in Lucknow?

Yes, we provide home delivery across Lucknow for laptops, desktops, CCTV cameras, and computer accessories ordered through Easykartindia.com.

Can I track my order?

Yes. Once your order is shipped, you will receive an SMS and email with the tracking number. You can also check the order status from the My Orders section in your Easykartindia account.

Can I return a damaged product?

Yes. If a product arrives damaged or defective, contact our support team within the return window mentioned in our Returns Policy, with your order ID and photos or video of the damage. Eligible items are replaced or refunded.

What if my laptop RAM, SSD, or CCTV camera does not match the listing?

Contact our support team within the return window with your order ID and supporting photos or video. We will arrange a replacement or refund as per the applicable policy.

Do you offer GST invoices?

Yes, a proper GST invoice is provided with every order for warranty claims, business purchases, and accounting records. The invoice is shared by email and is available to download from your account.

Do you provide laptop repair services?

Yes, we offer laptop and desktop repair services, including screen replacement, battery or keyboard replacement, motherboard repair, and software troubleshooting. You can book through our Request a Service form.

Can I book computer AMC online?

Yes. AMC (Annual Maintenance Contract) plans for laptops, desktops, CCTV cameras, and printers can be requested through our website service form or by calling our support number.

I bought a CCTV camera. Do you also install it?

Yes. We offer on-site CCTV installation and setup as a paid add-on service. You can request installation while placing your order or through our Request a Service form after delivery.

Do you build custom gaming PCs, or only sell ready-made assembled desktops?

We do both. You can order a pre-configured assembled PC or share your budget and use case, such as gaming, editing, or office work, and our team will recommend a custom build.

What is the difference between a PoE Switch and a regular Network Switch for CCTV?

A PoE Switch powers IP cameras through the same cable that carries data, reducing extra wiring. A regular Network Switch carries data only and needs separate power cables. Our team can help you choose the right option for your camera type.

Do you have laptop screen, battery, or keyboard replacement parts for older models?

We stock compatible parts for HP, Dell, Lenovo, and other major brands, including older-generation laptops. If your exact model is not listed online, share the model number through our Customer Help Form or call us.

Can I visit the Easy Kart store in Lucknow?

Yes. Our store is at Shop No. G.F 2, Ground Floor, Naza Market, Lalbagh, Fair Deal House, Lucknow - 226001. You can visit to see products, get expert advice, or receive help with common repair issues.

Can I visit your store in Lucknow before purchasing?

Absolutely. You are welcome to visit our Naza Market, Lalbagh store to check laptops, desktops, or CCTV cameras in person before placing an online order.

Do you provide same-day delivery in Lucknow?

For select in-stock products, same-day or next-day delivery is available within Lucknow city limits. Availability depends on your location and the product ordered, and is confirmed at checkout or by our support team.

Do you offer laptop repair services in Lucknow?

Yes. Laptop and desktop repair services are available in Lucknow, including screen, battery, and keyboard replacement, motherboard repair, and general troubleshooting.

Is home service available in Lucknow?

Yes. We provide home service in Lucknow for laptop repair, desktop repair, CCTV installation, and AMC visits. You can request a technician visit through our Request a Service form or by calling our support number.

Can I cancel my order after placing it?

Yes, you can cancel your order as long as it has not been shipped or dispatched. Go to My Orders in your account and select cancel, or call our support team. Once an order is shipped, you will need to request a return after delivery instead.

Can I change the delivery address or mobile number after placing an order?

For security reasons, the delivery address and mobile number cannot be changed once an order is placed. If you entered incorrect details, please cancel the order and place a new one with the correct information.

Can I buy online and pick up my order from your Lucknow store?

Yes. You can place your order on Easykartindia.com and choose to collect it from our Naza Market, Lalbagh store instead of home delivery. Select this option at checkout or mention it while placing your order by phone or WhatsApp.

How do I reset or change my account password?

Go to the login page and click Forgot Password. Enter your registered email or mobile number, verify the OTP sent to you, and set a new password.

Can I update my registered email ID or mobile number?

Yes, you can update your contact details from the My Account section after logging in.

What are the refund timelines if I cancel or return a product?

Once a cancellation or return is approved, refunds are processed to the original payment method. Timelines depend on your bank or payment provider and are typically 5 to 7 business days after the refund is initiated.

What should I do if I receive a tampered or opened package?

Please do not accept delivery if the outer packaging or seal looks tampered or broken. If you have already accepted it and notice damage or missing items, report it to our support team within 24 hours of delivery with photos.

Do you offer bulk or corporate order discounts?

Yes. We cater to bulk orders for offices, institutes, and businesses, including assembled PCs, CCTV setups, and accessories. Contact our support team with your requirement for a custom quote.

What are your customer support hours, and how can I reach you?

You can reach us at 18005724399, or email support@easykartindia.com. You can also visit our store at Naza Market, Lalbagh, Lucknow during business hours.

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